Länsförsäkringar Värmland

About the Position

Within the vehicle damage group, the focus is on initiating and effectively executing claims handling. As a claims adjuster for vehicle damages, you will be the company's contact person for customers reporting damages that have occurred in traffic involving their vehicles. We handle both private and corporate customers, which means a wide variety of vehicle types such as trucks, passenger cars, and construction machinery. In your work, you will be responsible for the entire claims process - from the moment the customer reports the damage until the case is resolved according to terms, laws, and practices. In this role, you will work independently on your own cases towards set goals, but you will also collaborate with colleagues and, when necessary, external contacts. In vehicle damages, we strive to provide our customers with the best possible service without compromising efficiency and quality.

Who Are You?

You have a relevant education, at least a high school diploma, with experience working with and knowledge of motor insurance or other experience that can be deemed equivalent. You are someone who is used to making quick decisions and enjoys a fast-paced work environment. You are structured in your work approach and thus have a good ability to manage a large workflow. You possess excellent communication skills and are accustomed to negotiating and arguing in a humble manner in both speech and writing. You take initiative and see this as a given; you are motivated by the ability to influence and want to be part of the journey to make customer interactions the best in the market. You are driven by investigation and analysis to achieve a correct and fair result in claims handling.

Experience in law, claims handling, or similar processing is an advantage.

Every customer contact is unique, and therefore we are looking for someone who is driven to provide the customer with a professional, service-oriented, and engaged response. You can identify with our values of close, engaged, simple, and together. Great emphasis will be placed on your personal qualities, and it is important that you are open to change, humble, and have an open mind.

About Us

The vehicle damage department handles approximately 17,000 claims each year across all conceivable types of vehicles, from mopeds to heavy trucks. The group currently consists of twelve employees, including five technicians, six case handlers, and one contract manager. Claims handling includes interpreting terms and making liability assessments in collisions. This creates challenges in meeting our customers positively and correctly, as we believe it is important to maintain high customer satisfaction.